Privacy Policy

1. Introduction

Zaravya Informatics Pvt Ltd ("we", "our", "us", or "Trusztel") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Information Technology Act, 2000 and applicable data protection regulations including GDPR for our European users.

2. Data Controller

Zaravya Informatics Pvt Ltd
Email: sales@zaravya.com

3. Information We Collect

3.1 Information You Provide

• Full name
• Mobile phone number
• Store/business name
• Type of business and number of billing counters

3.2 Automatically Collected Information

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent
• Referring website

3.3 Cookies and Similar Technologies

We use cookies and similar technologies to keep the website working reliably. See our Cookie Policy for details.

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you submit forms or accept cookies
• Contractual necessity: To provide our services
• Legitimate interests: To improve our services and communicate with you
• Legal obligation: To comply with applicable laws

5. How We Use Your Information

• To schedule and conduct product demonstrations
• To respond to your inquiries and requests
• To send relevant product communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect against fraudulent or unauthorized activity

6. Data Sharing and Third Parties

We may share your information with:

• CRM Systems: To manage customer relationships and follow-ups
• Cloud Infrastructure Providers: For hosting and data storage
• Email Delivery Providers: To deliver demo requests and service communications
• Legal Authorities: When required by law

We ensure all third-party processors have adequate data protection measures in place.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Demo booking data: 2 years from submission
• Customer relationship data: Duration of business relationship + 5 years
• Cookie data: See our Cookie Policy

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Object: Object to certain processing activities
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at sales@zaravya.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Zaravya Informatics Pvt Ltd
Email: sales@zaravya.com